Free Download Introduction To Customer Feedback ManagementPublished 9/2023
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 995.61 MB | Duration: 1h 41m
A Blueprint to design and implement a customer feedback management system
What you'll learn
Understand the importance of customer and user feedback in driving business success and fostering customer-centricity.
Learn the key principles and best practices of feedback management.
Familiarize yourself with various feedback collection methods and tools.
Familiarize yourself with ways to analyze and interpret customer and user feedback.
Get insights on few techniques for prioritising feedback and setting actionable goals.
Explore strategies for effectively communicating feedback insights to stakeholders.
Develop an understanding of how to implement feedback-driven improvements and track their impact.
Understand ethical considerations and privacy concerns related to feedback management.
Requirements
Any interest in improving customer experience and learning how to build a customer feedback system
Description
Welcome to this course This comprehensive introduction course provides a solid foundation in customer and user feedback management, equipping participants with the essential knowledge and skills to effectively collect, analyze, and leverage feedback to drive meaningful improvements in products, services, and customer experiences. Whether you're new to the subject or looking to expand your existing knowledge, this course will provide you with the skills and confidence you need to kick off your journey in customer feedback management.You will gain insights into the feedback collection methods, and understand how to turn feedback into actionable strategies for continuous improvement. It includes tips and guidance on how to design and implement a customer feedback system from defining the objectives to leveraging the insights and translating them into actions. But Why learning to design and implement a customer feedback management system ?Professionals should learn how to design and implement a customer feedback system because it enables a customer-centric approach, continuous improvement, and data-driven decisions. This system enhances customer loyalty, detects issues early, and customizes products/services. It provides a competitive edge, engages employees, and offers measurable metrics for tracking satisfaction. Moreover, it aids in risk management, drives innovation, and ensures relevance in a global market, ultimately leading to informed strategies, improved products, and overall business growth.
Overview
Section 1: Introduction
Lecture 1 Introduction
Section 2: Customer Feedback Management - Definitions
Lecture 2 Why becoming customer centric is important ?
Lecture 3 Customer feedback is an important component of customer centricity
Lecture 4 Customer Feedback Management definition & actors
Lecture 5 What impact when customer feedack is well vs. not well managed
Section 3: Design an Effective Customer Feedback Management System
Lecture 6 Define your Business Objectives
Lecture 7 Define CFM objectives
Lecture 8 Define your methodology
Lecture 9 Define your metrics
Lecture 10 Select your channels
Lecture 11 Choose the right Software Provider
Lecture 12 Craft well-structured questions
Section 4: The Mechanism of Collecting and Analyzing Cutomer Feedback
Lecture 13 Choose your Feedback Collection Mechanism
Lecture 14 Data Analysis : principles
Lecture 15 NPS Analysis: Illustration
Section 5: Leveraging Feedback for Action and Improvement
Lecture 16 Refine your Reporting and Storytelling
Lecture 17 Action prioritization
Lecture 18 Planning Actions
Lecture 19 Develop a Customer Feedback Management Culture
Section 6: Applications of Customer Feedback Management in Business
Lecture 20 Applications of Customer Feedback Management in Business
Section 7: Ethical Considerations in Feedback Management
Lecture 21 Ensuring privacy and data protection in feedback collection and analysis
Section 8: What you have learned
Lecture 22 What you have learned
This mini is ideal newbies in the customer experience management, but also for subject matter experts and professionals who are responsible for gaining customer insights, measuring customer experience. Professionals who need to develop, design customer centric products and services; decision makers and team leaders responsible for operational and financial improvements based on customer experience.
Homepage
https://www.udemy.com/course/introduction-to-customer-feedback-management/
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