Mastering DevOps and ITSM Project Management: From Concepts to Implementation
What you'll learn
Set up basic workflow for DevOps and ITSM projects
Create basic project management documents (artifacts) for DevOps and ITSM projects
Manage DevOps/ ITSM projects
Adopt some Agile Technics, artifacts, events to DevOps/ ITSM projects specific needs
Set up Incident management process as an ITSM Project Manager
Create Service Level Agreement and Specification of work for DevOps/ ITSM projects
Set up basic workflow for creation of Monitoring/Logging system as a DevOps Project Manager
Set up basic workflow for creation of Disaster Recovery Plan as a DevOps Project Manager
Define and Implement standard KPIs for DevOps/ ITSM projects
Use DevOps/ITSM Project manager's questionnaire to check-up project pain points and health
Requirements
Software development Life Cycle: You should understand the stages and processes involved in developing, testing, and deploying software applications.
DevOps approach: You should be familiar with the principles and practices of DevOps, such as continuous integration, continuous delivery, automation, collaboration, and feedback.
PMBOK concepts: You should have some exposure to the Project Management Body of Knowledge (PMBOK), which is a set of standards and guidelines for managing projects.
Agile philosophy: You should have some experience with the Agile methodology, which is a flexible and iterative approach to software development that values customer satisfaction, teamwork, and adaptation.
Description
In today's fast-paced technological landscape, effective management of DevOps engineers and IT Service Management (ITSM) teams is critical for successful project outcomes. This comprehensive course is designed to equip you with the skills and knowledge to confidently manage DevOps and ITSM projects from the ground up. Whether you're a middle-level project manager or new to the field, this course will empower you to navigate the intricacies of project management in the DevOps and ITSM domains.Course Highlights:Building Strong Foundations: Gain a deep understanding of the fundamental principles and processes that underpin DevOps and ITSM project management. Learn how to set up teams, define roles, and establish clear project objectives.End-to-End Project Management: Dive into the world of DevOps and ITSM project management, covering everything from project initiation to closure. Explore methodologies, tools, and best practices tailored to these dynamic and evolving fields.Monitoring and Logging Systems: Discover how to implement robust monitoring and logging systems to ensure the health and performance of your DevOps and ITSM projects. Learn to leverage data-driven insights for continuous improvement.Service Level Agreements (SLAs): Learn to create SLAs that align project expectations with deliverables. Craft detailed specifications of work that outline project scope, timelines, and quality benchmarks.Incident Management Workflow: Establish a solid incident management workflow, enabling you to respond swiftly and effectively to unforeseen issues. Learn to create escalation paths, track incidents, and maintain comprehensive incident records.Project Health Check: Acquire the ability to assess the well-being of DevOps and ITSM projects as a project manager. Identify pain points, diagnose challenges, and implement corrective measures to keep projects on track.Key Performance Indicators (KPIs): Implement standardized KPIs that provide meaningful insights into project progress and success. Leverage data-driven metrics to continuously optimize project performance.Agile Techniques for DevOps and ITSM: Explore the integration of Agile methodologies and tools tailored to the unique demands of DevOps and ITSM projects. Learn to flexibly adapt to changing requirements and deliver incremental value.Project Artifacts Creation: Master the art of creating essential project documentation specific to DevOps and ITSM projects. Develop artifacts that streamline communication, enhance transparency, and ensure project alignment.Disaster Recovery Planning: Develop essential skills in crafting disaster recovery plans that safeguard your projects against potential disruptions. Understand risk assessment, mitigation strategies, and rapid recovery techniques.By the end of this course, you'll be well-versed in the art of managing DevOps and ITSM projects, equipped with practical skills, strategies, and a holistic understanding of project management principles. Whether you're aiming to advance your career or enhance your organization's project management capabilities, this course is your gateway to success in the dynamic world of DevOps and ITSM. Enroll now and embark on a transformative learning journey that will empower you to lead DevOps/ITSM transformation in the company with confidence.
Who this course is for
Entry-level/Associate/Junior Project managers of DevOps/ ITSM projects
Project managers, who are new to DevOps/ ITSM projects specific
IT specialists, who would like to learn how to manage and support DevOps/ITSM transformation

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