Free Download Customer Service Experience ManagementPublished 12/2023
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 331.12 MB | Duration: 0h 31m
Elevate Your Service: Proven Techniques for Customer Satisfaction and Loyalty
What you'll learn
Creating a Customer-Centric Culture
Mapping and Analyzing the Customer Journey
Identifying Customer Touchpoints and Resolving Customer Pain Points
Applying Customer Feedback for Continuous Improvement
Relationship between staff satisfaction and customer satisfaction
Customer Relationship Management (CRM) software
Requirements
Basic Understanding of Customer Service
Description
Embark on a transformative learning journey with "Customer Service Experience Management," a dynamic course designed to equip professionals with the skills and strategies needed to excel in delivering exceptional customer service. In an era where customer experience reigns supreme, mastering the art of customer service management is key to achieving organizational success.Who Should Enroll:This course is ideal for customer service professionals, managers, team leaders, entrepreneurs, and anyone passionate about delivering outstanding customer experiences. Whether you're starting your career in customer service or aiming to refine your skills, this course offers practical insights and strategies applicable across diverse industries.Why Enroll:Understanding of customer service experience management.Acquire practical skills to navigate and optimize the customer journey.Elevate your communication and problem-solving abilities.Stay ahead of industry trends with insights into technology integration.Learn proven strategies for creating a customer-centric organizational culture.Explore the entire customer journey, identifying touchpoints and pain points. Learn to create holistic strategies that enhance every step of the customer's interaction with your brand.Master the art of active listening, empathy, and tailoring communication to diverse customer personas.Join us in redefining customer service excellence. Enroll now and pave the way for a future where exceptional customer experiences are at the heart of success!
Overview
Section 1: Introduction
Lecture 1 Introduction
Section 2: Creating a Customer-Centric Culture
Lecture 2 Creating a Customer-Centric Culture
Section 3: Relationship between staff satisfaction and customer satisfaction
Lecture 3 Relationship between staff satisfaction and customer satisfaction
Section 4: Mapping and Analyzing the Customer Journey
Lecture 4 Mapping and Analyzing the Customer Journey
Section 5: Customer Relationship Management (CRM) software
Lecture 5 Customer Relationship Management (CRM) software
Section 6: Applying Customer Feedback for Continuous Improvement
Lecture 6 Applying Customer Feedback for Continuous Improvement
Section 7: Conclusions
Lecture 7 Outro
Customer Service Professionals,Customer Service Supervisors and Managers,Business Owners and Entrepreneurs,Marketing and Sales Professionals,Operations and Product Managers,Human Resources Professionals,Anyone Interested in Improving Customer Experience
Homepage
https://www.udemy.com/course/customer-service-experience-management/
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